Key Technology (Key) and PPM Technologies (PPM), both members of Duravant's Food Sorting and Handling Solutions group, announce that their customer service teams have joined Duravant Lifecycle Services. It is a global aftermarket network that helps deliver enhanced local services from equipment purchase to installation, parts, service, maintenance and performance upgrades as well as end-of-life replacement.
Through Duravant Lifecycle Services, Key and PPM customers are able to further reduce operating costs, increase uptime and improve equipment performance. Jack Lee, Duravant Group President - Food Sorting and Handling Solutions, says "When world-class food processing technology is backed by industry-leading service, it delivers maximum value to customers. The new Duravant Lifecycle Services network enables us to leverage the Duravant companies' combined strengths to drive continuous improvement in our aftermarket offerings," said "Our customers will continue to have access to the Key and PPM service teams they know and trust – and now enjoy even greater support and access to more services, wherever their food processing operations are located."
Duravant Lifecycle Services comprises a wide range of service offerings including installation, field services, equipment upgrades and retrofits, preventative maintenance, technical and application development support, equipment audits and remote system monitoring, as well as operator training, service protection plans, parts sales and more.
"Duravant Lifecycle Services is our commitment to preserving the strong relationships that our customers have come to depend on while enhancing our potential to improve service quality and breadth in the future," said Hans Van der Aa, Senior Vice President of Duravant Lifecycle Services. "This new approach and rebranding for our Lifecycle Services teams is built on a center of excellence model that helps our companies coordinate globally to create new opportunities for improving services locally."
For more information:
Buffy Hagerman
Tel: +1 509 540 7415
[email protected]
www.key.net