UK: Marks & Spencer open new distribution warehouse
Laura Wade-Gery, director of multi-channel and e-commerce, said: "E-commerce has become the cuckoo in the business nest.
"It has outgrown our business infrastructure. Our delivery proposition and availability is not as good as customers would like."
Sales online have been increasing by 22%, but M&S is still behind competitors partly because its website is run with Amazon, which has restricted the UK store's ability to sell overseas.
M&S has been building its own website, which will launch next year, and it hopes its new distribution centre in the Midlands will help ramp up sales.
Source: guardian.co.uk
