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How Costco keeps thriving in the Amazon era
Retailers around the world are radically reshaping their strategies to contend with Amazon. Costco has a different tactic: to perfect what has been working for four decades. Costco has created a bulwark against Amazon by keeping a lid on costs and using membership fees to offer better prices than competitors.
Costco has a sizeable customer overlap with Amazon, especially among wealthier shoppers. It's a looming danger for Costco if those shoppers decide they don't want to pay for both. But the company has defended against its competitor through low prices, offering fresh food and gas, and creating a treasure hunt buying experience that can't be copied online.
Costco gets roughly three-quarters of its profit from $60 to $120 annual subscription fees. It's the world's second largest retailer by sales, though Amazon's overall revenue -including its cloud business- is higher than Costco's.
Money.cnn.com reports how members pony up for the subscription because they believe they can make it back over the year by buying cheap stuff in bulk, like giant jugs of ketchup and mayonnaise. Costco's 93 million members are exceedingly loyal: As of June, Costco reported 90% of its members renew their subscriptions.