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Key HMRC system outage - P&O Ferries problem - surge in tourist traffic

Customs IT problems creates even longer delays at Channel crossings

UK customs officials are battling to resolve an outage in a key post-Brexit IT system. A surge in Easter tourist traffic and reduced sailings from Dover, where several P&O ferries are still out of commission after the mass sacking of crew members, are combining with delays at customs to create havoc on the roads into the port.

Haulage industry insiders have put part of the blame for the gridlock on the week-long outage of one of the government’s new trade portals, the goods vehicle movement service (GVMS). It first experienced problems on 30 March and has not been available for use by traders and hauliers since the following day.

GVMS, which was developed by and is the responsibility of HM Revenue and Customs, has been suffering a systems outage since it was temporarily taken offline during an update to another government customs system, handling import and export freight, known as Chief.


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