Futura did not get discouraged by the lockdown and the subsequent absence of flights all over the world. "We are fully booked with orders until the fall and we cannot disappoint our clients. We are fully organized and therefore have been able to manufacture and ship machinery also during these difficult months," reports manager Omar Papi.
One aspect that must not be disregarded is assembly in faraway countries in lockdown, as often entry is not permitted or there should be a quarantine. "Our technicians cannot move freely yet, so we opted for a different solution: we started to provide assembly services through our authorized assistance centers, which can be found in all the areas we normally operate in. We have used this innovative system in Russia, Kazakhstan, Uzbekistan and Iran, to name a few."
Assembly phase in the Cesena facility
All lines are tested at the company headquarters in Cesena before they are shipped. "Now, in light of the new corporate philosophy, we have prepared some videos of the various assembly, testing and disassembly steps. Together with technical documents such as assembly drawings and user and maintenance manuals, they provide our 'local teams' excellent support for on-site assembly operations."
Futura processing line assembled in Russia
"Once the machinery has reached its destination, local technicians who would have assisted Futura technicians anyway, are followed step by step via web tools such as Skype and WhatsApp, with a few 'accessories' like camera-equipped glasses to make things easier. We were already working with these operators and they have helped us manage assemblies without having to wait for flights to restart."
All Futura machines are monitored remotely on both an electric and electronic level, but remotely-assisted assembly was only introduced due to the Coronavirus emergency.
"Using this method, we are currently assembling a top-fruit line that can process 10 tons/hour and another that can process 15 tons/hour in Iran. I believe we will continue like this until late August. Thankfully we managed to get organized and be very flexible with the help of multimedia technology."