AU: CHEP equipment control training goes online
CHEP ANZ Customer Experience Manager, Mark Harvey, said: "Our customers asked us to supplement our existing face-to-face training with alternatives which are relevant to specific roles and areas within our customers' operations and are easier to access. Based on this feedback, we worked together to scope and build a web-based course consisting of a suite of modules. "It can be used to address a specific need or be treated as an ongoing program and has been designed to help even first time users to grasp the fundamentals of equipment control because it's online, the course is available anytime, any day of the week. We've structured it so that each module takes around 10 minutes to complete which means you can dip in and out of the training modules as needed.
The topics are relevant to different job roles within the supply chain, for example, receiving, dispatch, administration and includes topics such as "Why is control important?", "Managing exchanges" and "Investigating variance".
"What we have launched today is phase one, covering the fundamentals of equipment control," Mark said. "We will continue to be guided by our customers to build on this foundation by developing additional modules covering a greater depth and breadth of topics. By helping to educate users about equipment pooling control we hope to help our customers increase their understanding of the value of efficient and effective equipment control, improve equipment processes, reduce the number of corrections, losses and indeed, trading partner disputes. This is one of a number of initiatives we are focusing on to make it easier for our customers to do business with CHEP."
The training is available to all CHEP account holders on CHEPedia.chep.com, 24/7 using existing Portfolio Plus logins. To obtain a Porfolio Plus login contact CHEP's customer service team on 13 CHEP (13 2437) or register online at CHEPedia.chep.com/onlinetraining.
For more information:
Dzintra Horder, Manager, Communications
CHEP
Tel: +61 2 9856 2547
Mobile: +61 405 711 786
Email: dzintra.horder@chep.com