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Column Elena Malkova, Confidenca Coaching

"Involvement starts with the right communication"

"Last week I spoke with a director of a large organization about how he and his people are doing in the present situation. And although he was very positive about how his team is dealing with the changes and unusual circumstances, he also talked about his new challenge: extra attention for involvement within the group. I think he is not the only one facing this challenge now.

"What can we do about it? I am convinced that involvement starts with the right communication. Communicating means being connected with each other. Nothing is more important than that, especially now. Especially for people who work (partly) from home or for those who come to the office every day while the number of people infected is still growing.

"It is crucial to ensure that all these people remain involved and connected to each other and to the goals of the company. And this can only be achieved through proper communication on the part of the managers.

"Even when we all worked together in one office (seems like years ago), Gallup's research showed that 74% of employees felt they were missing important information at work. What percentage would it be now?

"So the first thing managers can do today is make sure they share information!

 "According to Jim Rohn, 'If you're just communicating, you can get by. But if you communicate skilfully, you can work miracles'.

Here are a few more tips for better communication:

  • Pay attention to HOW you speak . The intonation has always been 38% of the success of any message, today it has become even more important.
  • Be patient. Especially now with delayed communication exchange it can be an extra challenge.
  • Listen to understand! Only when you understand someone else you will have made a connection.

These small adjustments reduce today's challenges and make a big difference!" Elena Malkova of Confidenca Coaching concludes. 

For more information:
Elena Malkova
Confidenca Coaching