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Technical Support

Looking for a role where you’re regularly presented with exciting new challenges? Knowledgeable in high-power electrical, digital, and analog control systems? Been told you’re an excellent communicator who can ramp up or pare down the tech-speak as appropriate to the audience? Looking to be on the front lines of product development and support?

If the above sounds like a match you may be the perfect addition to ETC’s growing RAYN team! We’re looking for Technical Support who will help as we develop more product offerings for the horticultural market.

ETC offers an excellent benefit package to include health coverage on day one, retirement plans via ESOP and 401k, and 4+ weeks of paid time off. We also offer internal growth opportunities to include tuition reimbursement and management career path courses. Our Mazomanie office includes an onsite gym, deli, health and wellness team, and some fun spots to take a break and shoot hoops, play pool or bags, or just relax with a cup of coffee.

Click here to apply

Representative Responsibilities:
• Repair of faulty equipment
• Determines repair need with customer
• Generates and updates service notifications
• Informs customer of repair status
• Provides 24-hour customer support.
• Responds to service calls as soon as possible.
• Respond to technical questions over the phone, email and web mail in an accurate and timely manner
• Identifies issues and accurately provides information to address the issues.
• Exceeds customer expectations for service and responsiveness.
• Represents the interests of RAYN through a positive and customer focused attitude.
• Identifies steps to take if problem is not resolved.
• Ensures repairs are made within the time frame agreed upon by RAYN and its customers.
• Informs RAYN and its customers of progress, in a timely manner.
• Completes follow-up documentation.
• Trains external technicians and customers on the proper use of RAYN products.
• Stay current on all horticulture equipment, including installation and repair procedures.
• The Engineer will be trained on all of RAYN equipment in order to serve as a trainer to ETC’s customers.
• Ensures training workshops have adequate preparation.
• Performs hardware and software upgrades.
• Performs specified upgrade to meet customer requirements.
• Completes follow-up documentation
• Establishes and maintains relations with reseller network, contract technicians, consultants, contractors and end customers.
• Other duties as assigned.
• Complete special projects and requests in a timely and positive fashion.

Minimum Qualifications:
• Technical bachelor’s degree or comparable business experience in increasingly responsible positions in the related discipline preferred
• A minimum of 2-3 years of job-related experience
• Experience with mains voltage and 3 phase electricity
• Horticultural experience
• Demonstrated ability to work independently and perform multiple tasks without general supervision
• Knowledge of high-powered electrical, digital, and analog control systems
• Technical and operational knowledge of horticulture controls and lighting equipment beneficial
• Excellent communication and interpersonal skills
• Excellent organizational and problem-solving skills
• Excellent customer service skills
• Strong degree of flexibility and independence
• Computer skills
• Able to use hand tools, power tools, and electronic test tools
• Able to travel extensively
• Must maintain an acceptable driving record and valid license
• Ability to work weekend and evening hours as required
• Ability to work within a construction site
• Able to lift up to 65 pounds