After customer was angered by its move to a “one size fits all” menu, Qantas has announced that it would increase vegetarian options and fresh fruit on domestic flights.
The story began when PlanetArk chief executive Jon Dee told his 8000 Twitter followers that all passengers on his flight from Adelaide to Sydney last Sunday had been offered the same in-flight meal – a chicken pie. Mr Dee, a vegetarian, couldn’t eat the meal.
“I’m informed that Qantas no longer serve [sic] vegetarian food on domestic flights (except Perth),” he wrote. “Crew said ‘one size fits all’ – Joyce has really screwed Qantas.”
Mr Dee started an Internet outrage, drawing support from other disgruntled customers. On Friday, Qantas gave in – although its backdown left people with other dietary or religious requirements feeling peckish.
When the pandemic hit, Qantas cut its vegetarian options for domestic flights under 3.5 hours – effectively, most flights. It also canned the fresh fruit options. The backlash after Mr Dee’s post this week was accompanied by calls from those who are gluten-intolerant or who require kosher or halal food.