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Company also launches seventh Quality Promise “Efficient Cargo Claims Handling”

Hapag-Lloyd achieves very good result in first half year of 2021

Hapag-Lloyd published its figures for the first half year of 2021 today. It concluded with an EBITDA of USD 4.2 billion (EUR 3.5 billion). The EBIT rose to USD 3.5 billion (EUR 2.9 billion), and the Group profit climbed to USD 3.3 billion (EUR 2.7 billion).

“In a market with very strong demand for container transports, we have benefitted from significantly improved freight rates and look back on a very good first half year. Among other things, we were able to reduce our net debt by USD 1.5 billion, although we paid out a significantly higher dividend compared to the prior year,” said Rolf Habben Jansen, CEO of Hapag-Lloyd.

Revenues increased in the first half year of 2021 by approximately 51 percent, to USD 10.6 billion (EUR 8.8 billion), mainly because of a 46 percent higher average freight rate of 1,612 USD/TEU (H1:2020: 1,104 USD/TEU). The freight rate development was the result of high demand combined with scarce transport capacities and severe infrastructural bottlenecks. Transport volumes were up to 6,004 TTEU and thereby 4 percent higher than the comparable figure for the previous year, which was impacted by a slump in demand in the second quarter due to the COVID-19 pandemic. In addition, a roughly 6 percent lower average bunker consumption price, which amounted USD 421 per tonne in the first half year of 2021 (H1 2020: USD 448 per tonne), had a positive impact on earnings.

Click here for the full press release.

Launch of 7th Quality Promise “Efficient Cargo Claims Handling”
Incidents leading to customers having to submit cargo claims, be it damages or loss of cargo, cause inconvenience and cost time. With its seventh Quality Promise „Efficient Cargo Claims Handling”, Hapag-Lloyd has set itself the goal to significantly accelerate cargo claims handling by reducing the total amount of time between receiving a customer’s cargo claim and proposing a resolution. In future, in 85 percent of cases customers will receive a resolution proposal within 14 days – including acceptance, rejection or the start of settlement negotiations. By focusing on the efficiency of its cargo claims handling, Hapag-Lloyd intends to underline that it recognizes the urgency to solve cargo claims in a timely manner and therefore makes the process as fast and efficient as possible.

In future, Hapag-Lloyd’s customers can rely on professional guidance from assigned experts when issuing a cargo claim and rest assured to get individual support. Especially, when it comes to paperwork, e-mails and phone calls for follow-ups on a cargo claim, a more simplified approach and reduction of workload will be noticeable. 


For more information:
Nils Haupt
Hapag-Lloyd
Tel.: +49 40 3001 - 2263
Email: Nils.Haupt@hlag.com 

Nikolas Fischer
Tel.: +49 40 3001 - 2093
Email: Nikolas.Fischer@hlag.com


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