Key Technology, a member of the Duravant family of operating companies, appointed John Dykstra as Director of Service Operations for North America, South America and the Asia-Pacific region.
Dykstra is responsible for overseeing Duravant’s SupportPro aftermarket services at Key to help customers operate and maintain their digital sorters, specialized conveyors and other processing equipment at peak performance.
SupportPro provides installation and start-up services, training, preventative maintenance and 24/7 emergency assistance as well as remote monitoring, protection plans, upgrades, parts and more.
“When food processors buy from Key, they’re getting more than state-of-the-art equipment – they get world-class service and complete lifecycle support,” said Hans Van der Aa, President of SupportPro at Duravant. “SupportPro is Duravant’s global service organization, which serves customers across all our brands including Key.”
Bringing experience to the role
Dykstra brings ten years of leadership experience managing high-performance service and sales teams. Most recently, he was Manager of Global Parts Business Development, Power Systems at Kohler Company. Prior to that, he was Senior Aftermarket Support Manager at Oshkosh Corporation – Pierce Manufacturing. Dykstra holds a Master’s degree in organizational leadership and quality from Marian University and an MBA from St. Norbert College.
“Key’s customers receive exceptional aftermarket support and we see opportunities to add even more value, such as offering new upgrade and retrofit packages, further enhancing our remote monitoring services and deploying more customer training courses. We believe aftermarket services should proactively work to improve customers’ operations,” said Dykstra. “The sky is the limit in terms of where we can take SupportPro, and I am excited to be a part of it.”
“John is the ideal person to lead our SupportPro efforts. He has a lot of experience managing and growing successful aftermarket organizations,” said Carson Brennan, President of Key Technology – Americas & APAC. “High quality service differentiates Key from other suppliers, and John’s dedication to continuous improvement and to forging strong relationships will help us identify new ways we can serve customers.”