The new French fry line that was installed last summer was eventually started up entirely remotely using augmented reality, in a cooperation between Dutch food processing equipment company Kiremko and Moroccan potato processor Fun Fries.
Due to the COVID-19 pandemic preventing Kiremko’s engineers from boarding planes, the company created a highly innovative solution: the Kiremko Remote Service. This service uses an advanced headset with camera, sound and monitor, an Internet connection and high-quality technicians on both sides of that connection.
Mustapha Laraqui, director of Fun Fries Morocco, tells us about his experience with the AR-glasses and the use of this new technology: “It was a really fruitful experience, and I think this is no doubt the way to go in future. The online communication on-site with the Kiremko team allowed us to complete the job as if the Kiremko team was physically on-site.”
Laraqui believes that with the advantage of the AR-glasses, his technicians are more trained than in a conventional way. “It’s already a present day reality, and no longer a dream for the future anymore.”
“This was the first time we started a line in this way, using the AR-technology”, says Matthijs Laks, project manager at Kiremko. The AR glasses played a crucial role in this project. We were able to assist the customer remotely and to start up the line, despite the travel ban that applied. Without this technology that would never have been possible. The technology will further improve and Remote Service will increase our customer’s possibilities in these uncertain times.”