Maersk has begun to take measures to ensure the availability of reefers in Ecuador in order to guarantee their flow, support the agricultural export sector, and offset the operational problems that the shipping company has experienced in this country because of the restrictions that were implemented there due to the pandemic.
According to Johan Bacigalupo, the manager of Sales of Bananas and Chemical Products for Maersk in Ecuador, "absenteeism in container yards continues to be one of the two main current challenges for supply chains. On average, the deposits had been operating at 50% of their capacity and some days they were below this figure. The second challenge was the sharp reduction and unstable capacity of transport providers, the lack of food supplies in the roads, lack of fuel, spare parts, and the slow and limited truck traffic."
"Maersk knows how important the export seasons are, including for the economy of the region. That's why the company is committed to continuing serving our reefer customers ensuring that their products continue to be delivered worldwide," stated Maersk's CEO for the west coast of South America, Francisco Ulloa.
The main measures that Maersk has taken to face this scenario include:
Positioning empty containers that are in good condition from strategic locations: Currently, almost 30% of the containers that are received in Ecuador are ready to be delivered to customers, which helps to reduce waiting times and to increase the availability of units.
Increasing the availability of truckers for the mobilization of empty containers.
Leasing new containers shipped from Chile and Costa Rica.
Increasing the pool of suppliers in warehouses to provide an appropriate M&R service (maintenance and repair).
Coordination of work with the Customer Service Department in order to define daily delivery volumes, thus guaranteeing customers have a better experience when picking up equipment.
Using technological tools to know the status of the containers in advance to improve planning and to ensure they are ready to be shipped as quickly as possible.