C.H. Robinson formally introduced C.H. Robinson® Labs™, an innovation incubator where the next big ideas in logistics and supply chain are created, tested, and scaled to drive smarter solutions for C.H. Robinson’s customers and carriers. Tim Gagnon, Vice President of Analytics and Data Science at C.H. Robinson, has been tapped to lead the incubator, informally known as Robinson Labs, and its dedicated data science teams in Minneapolis; Chicago; Silicon Valley; and Warsaw, Poland.
Robinson Labs works hand in hand with the company’s technology team of more than 1,000 data scientists, engineers, and developers. Once solutions are proven, the teams work collaboratively to scale them across C.H. Robinson, benefiting its 124,000 customers and 76,000 contract carriers.
“Our customers and carriers tell us that they are hungry for tech solutions to strengthen their competitive position and increase their efficiencies,” said C.H. Robinson President and CEO Bob Biesterfeld. “That’s why we have always been laser-focused on working together to solve our customers’ toughest logistics challenges. Under Tim’s leadership, Robinson Labs further demonstrates our commitment by identifying even more ways we can bring together our technology and the most comprehensive data sets in the industry to deliver solutions that cut shipping costs, simplify processes, and drive greater reliability and visibility.”
Robinson Labs leverages the company’s $1 billion tech investment. It is already delivering on C.H. Robinson’s customer-first promise through new digital connectivity and sophisticated analytics that improve shipping performance for customers and carriers alike.
Through Robinson Labs, the company is enhancing its online business intelligence software, Navisphere Insight, which is part of C.H. Robinson’s transportation management system, Navisphere. Without the need for a separate log in, customers will be able to access Navisphere Insight where they will be served up the most important, actionable insights to improve their shipping performance. Using millions of data points, predictive analytics, and the company’s information advantage, Robinson Labs provides insights to customers on how to improve savings, reliability and visibility. For example, with the Robinson Labs benchmark tool, shippers can reduce costs by altering lead times and volumes, as well as improve dwell times and on-time performance.
To bring these advanced predictive analytics to the market, C.H. Robinson uses an agile approach and will continue to roll out new features to Navisphere Insight. Additional global forwarding functionality and insights on how to reduce carbon footprint are among the planned new features.
Companies such as L’Oréal and Target have been part of the pilot phase of Navisphere Insight, providing valuable feedback to ensure that customer needs are being addressed.