ServiceMax, the leading provider of field service management technology, today announced it has been selected by Compac, provider of integrated post-harvest solutions and services to the global fresh produce industry, to improve customer experience and increase technician operational efficiency.
“Our customers face increased competition with greater supply chain demands. They are looking for the provision of contracted services as they strive for increased efficiencies,” said Darrell Smithson, VP of Global Services at Compac. “ServiceMax is a proven platform that allows us to connect with our customers, build stronger partnerships, and drive value well beyond the basic break-fix services.”
With the ServiceMax platform, Compac will be able to manage and track their field service representatives with a real-time solution that allows for rapid response across multiple service level agreements. Compac plans to leverage the ServiceMax suite to proactively manage spare part stock levels and delivery while improving training for technicians. As a result, the company expects to improve customer experiences and empower its roster of clients to achieve real business value from their digital services.
Compac will roll out ServiceMax & ServiceMax Mobile for iPad in the fall.
For more information:
Matt Stillwell
Compac (New Zealand)
Mobile: +64 (21) 0244 0341
Skype: matthew.stillwell
Email: matthew.stillwell@compacsort.com
www.compacsort.com
“Our customers face increased competition with greater supply chain demands. They are looking for the provision of contracted services as they strive for increased efficiencies,” said Darrell Smithson, VP of Global Services at Compac. “ServiceMax is a proven platform that allows us to connect with our customers, build stronger partnerships, and drive value well beyond the basic break-fix services.”
With the ServiceMax platform, Compac will be able to manage and track their field service representatives with a real-time solution that allows for rapid response across multiple service level agreements. Compac plans to leverage the ServiceMax suite to proactively manage spare part stock levels and delivery while improving training for technicians. As a result, the company expects to improve customer experiences and empower its roster of clients to achieve real business value from their digital services.
Compac will roll out ServiceMax & ServiceMax Mobile for iPad in the fall.
For more information:
Matt Stillwell
Compac (New Zealand)
Mobile: +64 (21) 0244 0341
Skype: matthew.stillwell
Email: matthew.stillwell@compacsort.com
www.compacsort.com